Shipping & Return Policy



Shipping Policy

Bulk Items (Up to 10 Business Days):
  • For larger or bulkier items, we offer bulk freight shipping.
Small Goods (2-5 Business Days):
  • Smaller items are shipped using courier companies.


    Return Policy

    Free Returns

    • If you change your mind and the item is unused and in original packaging, you have up to 60 days from the delivery date to request a return.
    • Grocery products cannot be returned.
    • Parcel Lockers and PO Boxes: We are unable to deliver Ooni ovens to PO boxes or parcel lockers due to size and weight restrictions.   


    How do I initiate a return?

    Reach out to us at

    For us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:

    • Your original order number
    • The condition of your item
    • The number of parcels that you would like to return
    • The reason for your return


    Need Help?     

    If you have not received a tracking link by email or your order within the timeframes above, please contact us at and we'll check the order status for you.

    Pre-ordered items will ship when the pre-order is ready to dispatch.




    Contact Us

    Please fill out the form below and we’ll get back to you within 24 hours.